Course Completion Certificate policy:

Aloft, Inc. will distribute course completion certificates to each student who successfully satisfies the course requirements. The Completion certificate will include the student’s name; name of the course; course approval number; location of the course; number of CE hours; date of the course and the instructor’s name.

Continuous Improvement

Online synchronous courses: Starting from the date of purchase, students have 30 days to request a refund. Students who do not meet the 100% attendance requirement will not receive credit for the course and will not be eligible for a refund. To request a cancellation, please contact Aloft, Inc. via phone at 855-795-1004.

Refund Policy:

Online synchronous courses: Starting from the date of purchase, students have 30 days to request a refund. Students who do not meet the 100% attendance requirement will not receive credit for the course and will not be eligible for a refund. To request a cancellation, please contact Aloft, Inc. via phone at 855-795-1004

Make-Up Policy:

Starting from the date of purchase, students can register and take the missed session at any time up until 90 days prior to the date the course approval expires. In other words, the student must make up for the published missed session before the course expiration date.

Entrance Qualifications Policy:

None.

Non-Discrimination and ADA Policy:

Our school will not discriminate based on race, color, sex, religion, national origin, handicap, or familial status in regards to fees or standards for successful completion of this or any course.

Scheduling Policy:

Classroom hours are limited to 8 hrs per day, with two 10 minute breaks during the morning session and two 10 minute breaks during the afternoon session, unless the course provider notes otherwise. The lunch break is generally for one hour. The AloftU LMS system provides student access to video and audio, with a coordinator available during class sessions for technical support. Distance classroom courses will be offered via Zoom. Zoom simulates a classroom style facility.

Audit Policy:

The governing administrator or state designee-to-audit is approved to audit, review materials and review records for any course provided by Aloft, Inc, at no cost to the governing body.

Records Retention:

Business records will be maintained for a period of at least five years. The records include the identity of attendance verifier and include a copy of the Completion Certificate for each participant. The Completion Certificate includes:

• The name and web address of the course provider;
• The name, address and License/Certification number of each participant;
• The name of the instructor;
• The course title and hours of credit approved;
• Date(s) of course and date of course completion;
• Type of presentation (synchronous or asynchronous);
• State approval number of the course;
• A statement that the participant was in attendance for 100% of the course hours (CE only);
• A statement under penalty of perjury by the person signing the certificate that the information contained is true and correct.

Instructor Qualifications:

Aloft Instructors must meet at least one of the following criteria:

• Five years full-time experience in the field being taught; or
• A combination of full-time experience and full-time college level education, totaling at least five years.